Frequently Asked Questions
How can I contact you?
E-mail us at cs.rutgers@dyehardfansupply.com. We try to respond to all inquiries within 24 business hours. Please note that our hours of operation are Monday thru Friday 8:30AM-5PM EST. We are unable to respond over the weekend.
How long will my order take?
Delivery times for standard shipping within the continental US is 2-6 days. Once your order is received processing begins in our Arkansas warehouse within 24 business hours. Your shipment notification with tracking information is sent in advance of final processing. Please note that orders may take up to 2 business days to finish processing and enter the carrier's system. After receipt by carrier, shipping times will vary from 1-5 days within the continental US. INTERNATIONAL ORDERS: International orders are shipped via USPS and usually take 7-10 Business Days. If your order is being shipped outside of the United States, please be aware that you may be responsible for customs and duties fees which will be requested and collected from your country's customs agency.
Do I need to sign anything for my order to be delivered?
In most cases you do not need to be present or sign for your order. However, if you select express shipping, you will need to be present to sign for your order.
Shipping and handling charges are calculated based on weight using our USPS real time calculator. Please use our calculator in the cart to provide shipping costs based on your order.
What forms of payment are accepted?
We accept any of the four major credit cards: Mastercard, Visa, Discover and American Express.
Is my transaction secure?
Yes. Our transactions are encrypted and processed by Authorize.net (a solution of CyberSource, a wholly owned subsidiary of Visa). Authorize.net has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
Orders for in-stock items will be processed within 24 business hours after they have been received. You will receive an order confirmation which contains tracking information which you may use to track your package. You may also find this detail by logging into your account online and choose the “My Account” option, and select your order.
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, please contact your local post office to open a case. Please relay this case number to us via email at cs.rutgers@dyehardfansupply.com and a customer experience representative will be happy to assist you in resolution. Please note no refunds or replacements can be made without an active USPS case number.
Please note: All lost packages must be reported within 90 days of your order's ship date. If we are notified of a lost package after this timeframe, we may not be unable to process your request.
If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service: 1. Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. 2. Please also track your package online to see if there are any special instructions or updates listed.
I think my card was charged twice:
Please be aware that your card is not charged until your order is processed. When you place your order online, your card is initially authorized for the transaction but your account is not charged. If you have account monitoring in place, some banks will notify you when an authorization occurs as well as when your card is processed. If you feel you have been charged in error contact us at cs.rutgers@dyehardfansupply.com and we will investigate.
My merchandise was damaged when I received it. What do I do?
Though all merchandise is clearly scrutinized before leaving our warehouse items may become damaged in transit. Should this be the case feel free to email us by replying to your order confirmation email or by emailing us directly at: cs.rutgers@dyehardfansupply.com. You may also give us a call at (732) 361-2424 so that we can sort things out and quickly provide a replacement.
Are there refunds or exchanges?
Dyehard Fan Supply is proud to provide an unconditional money back guarantee and will gladly accept refunds and exchanges if you are unhappy with the product for any reason provided the product is returned in its original condition. For returns our policy lasts as long as we currently stock the item you purchased but in any event not more than 30 days with the exception of closeout and customized items. If 30 days have gone by since your purchase, we can’t promise you a refund or exchange but will give such requests due consideration dependent upon the condition of the product, current store availability, and retail price. See our full refund policy here.
I just received my order and now the item is on sale, can I receive a credit?
Absolutely! We provide a 30 day price match guarantee. If you purchase and item from us either at the stadium or online and see the same piece discounted within 30 days, you may request a credit to your original form of payment by emailing us at: cs.rutgers@dyehardfansupply.com.
Can I cancel or add to my order once it is submitted?
We endeavor to process all orders as expeditiously as possible, but if you find you do need to cancel or amend you can reply to your order confirmation email or send an email direct to cs.rutgers@dyehardfansupply.com.
Do you ship outside of the United States?
We do ship internationally. International orders are shipped via USPS and usually take 7-10 Business Days. If your order is being shipped outside of the United States, please be aware that you may be responsible for customs and duties fees which will be requested and collected from your country's customs agency.
If you would like to work for us feel free to send your resume to cs.rutgers@dyehardfansupply.com and we’ll be sure to pass it along to the Human Resources Department.